We have made every effort to ensure that the information on our web site and in our literature or adverts is accurate at the time of production. We will not be held liable for any errors, omissions or price changes whatsoever. We reserve the right to change prices at anytime.
All products are subject to availability.
In all cases we need to have a daytime telephone number for you. We will be unable to process any order without it. This is so we can contact you during the day if we have any issues with payment and for security checks.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
We guarantee that every online purchase you make from us is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but pit-bitz.com.
If you are still not convinced about the safety of shopping online, but would like to order from us, please call our Sales Phone number and place your order over the phone. We are open 10.00am to 5.30pm - weekdays and 10.00am to 2pm on Saturdays. We will be closed on Sundays and Bank Holidays unless otherwise stated.
Subject to stock availability, we will send all orders received before 3PM weekdays, that same day. Exceptions will be Bank Holidays. Once you have checked out and paid for your goods, you will receive a confirmation e-mail for your records.
Some items will be sent via next WORKING day courier due to their cost. Please read the ORDERING section for full details of shipping methods and costs.
Back ordered items will be sent on to you as soon as they are received by us. When placing an order that has both in stock and out of stock items, you will receive a back order sheet detailing the items on back order. An appropriate postage charge will be charged for back order items where applicable.
All prices are in pounds Sterling.
This website contains links to other Internet sites on the World Wide Web. We provide such links for your convenience only, and are not responsible for the content of any website linked to or from this Site. Links from this Site to any other website do not mean that we approve of, endorse, or recommend that website. We disclaim all warranties, expressed or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.
We hope that you are pleased with your purchase from us. However, we understand that there are occasions when you need to return goods to us.
Goods Faulty on Arrival
If your goods are faulty on arrival, you have 14 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we will issue a full refund to you via your original payment method, or replacement item if available within 14 days of receipt of the return. For all electrical items we will send the product to the relevant distributor for evaluation first. This is to prove the fault is due to product failure rather than misuse or abuse. Please follow the returns procedure below.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received by us, we will issue a full refund to you via your original payment method, or replacement item if available within 14 days of receipt of the return. Please follow the returns procedure below.
Goods Faulty in Warranty Period
If a product you have purchased from us that develops a fault and it is within its warranty period, you are entitled to a warranty repair. Please call for a returns number and return the product to us in accordance with the above. We will then inspect the unit and where possible/allowed by the distributor refund or replace the product. Some items such as electrical equipment, engines etc, will be sent to the relevant distributor for testing before any replacement or credit will be given. This is to check for abuse and missuse.
Any item returned as faulty, for repair or refund, that is found to have no faults, will incur a handling charge of 20% of the original retail value of the goods.
Additional notes about warranty repairs
Please note that a replacement product will be provided only if repair is impossible (examples include: when the manufacturer/supplier is no longer trading; when spare parts are not available; or when repair is not practical. This decision is made at our discretion.
If you have changed your mind
If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 14 days from receipt. The goods must not be opened nor used and must be "as new" when returned to us. Once you have informed us of your decision to return goods, you have 14 days to do so at your own expense. Once goods are received by us, we will issue a full refund for the cost of the goods to your original payment method within 14 days. Please note this policy does have some limitations, such as special orders.
Need to request a return?
Now you know our returns policy, you can request a return. To do this, simply call or email to let us know your return is on its way. Please include a cover letter explaining the reason for the return with your name and address details so we can identify the return when it arrives.
Following these steps will help ensure the products that you are returning to us arrive back correctly and in good condition. Failure to follow this procedure may result in your return being rejected upon receipt.
Before returning any item(s) to us please ensure you:
- Contact us by phone or email to inform us of the return.
- Enclose all accessories unless informed otherwise.
- Use all packaging that was originally supplied.
- Ensure our full address is clearly displayed on the outside of the package.
- Do NOT write directly on the box/packaging with pen/ink.
- Securely seal the packaging using a similar method as per the original delivery.
- Ensure your return is sent via some form of recorded delivery, as we will not be held liable for packages lost in transit.
All returns are to be addressed as follows:
Special Orders & Back Orders
Please note that any product that is ordered especially for you cannot be returned or cancelled, unless it is faulty. In which case please follow the procedures laid out above. Back orders will sent to you as soon as we receive them from our suppliers.
Our right to change these Terms and Conditions/Policy on the site
We may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. We may add, change, discontinue, remove, or suspend any other Content posted on this Site, including prices, features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. E&OE.